SHIPPING METHOD
How do you ship, and what is the price?
We use USPS and other shipping providers depending on the product ordered and what warehouse of ours that product is in. We offer free shipping to USA.
Why didn't my shipment come in one package?
We ship your orders from various international warehouses (US, Canada, Malaysia and Singapore). Our stock is spread out over multiple warehouses in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once...they are on the way.
Do you ship to my country
We currently ship to the United States.
Will my items come in one package?
We cannot always guarantee this. Due to our fulfillment centers being spread out in different regions around the world, we cannot always provide all your items in one package.
SHIPPING TIME
How long does it take for me to receive my order?
Please note that we require 2 to 3 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 5 to 7 business days. Please consider any holidays that might impact delivery times.
How can I track my order?
Every order is provided a tracking number, you will be emailed a link to track you order. You can also track your order on our website under "Track You Order".
When will my tracking information appear?
Please allow 1-3 days for your tracking information to appear. Updates on your tracking information occur when your package is handed over to the next area of delivery, so if you tracking status has not changed in a few days it just means it is still in transit.
Why can't I track my order on your website?
Sometimes this can happen, please do not worry. Before reaching out to us you can try a different tracking service such as https://www.17track.net/en this service is able to pull tracking from 1,000s of different shipping companies.
If that does not work you can reach out to our support team at support@tryzuri.com and we will look into it for you.
Why is my shipment status unchanged?
Updates on your tracking information occur when your package is handed over to the next area of delivery, so if your tracking status has not changed in a while, it just means it is still in transit and it will update at the next moment it is scanned.
Why do I have to pay an extra fee to my shipping company?
When your order is ready to ship, we will send it to the shipping company and they will completely handle it from there. It can depend on each shipping company's policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, due to your shipping address being in a remote area. In this case, please kindly pay them the required fee to receive your order.
PAYMENT
How can I pay for my order?
We offer safe shopping and accept payment via Credit card, Debit card, AMEX or VISA. So you can choose the most suitable one for you. All products are listed in US Dollar.
Do you charge sales tax?
Sales tax is included in the price, so you do not need to worry.
Will you keep my credit card information on file?
No. When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
ORDER
How do I place an order?
Easy! Choose the products that you love, then click "Add to cart" and "Check out". Then fill in your information and pay. That's it! Very easy.
Do I need to have an account to order?
No, you do not need an account to place an order.
Can I pre-order an item that is sold out?
Yes, just click the pre order button that will be displayed if an item is sold out.
I HAVE MADE A MISTAKE WITH MY ORDER
How do I change my shipping address?
Please contact us immediately at support@tryzuri.com to change your shipping address.
What do I do if I entered an incorrect shipping address?
Please contact us immediately at support@tryzuri.com to change your shipping address.
I entered the wrong email address
Please email us at support@tryzuri.com so we can update your email address so you receive order updates.
Can I change or cancel an order after I've submitted it?
Yes, but you need to contact us within 24 hours at support@tryzuri.com or we cannot guarantee a cancellation or change. This is due to our fulfillment center likely having already sorted your order for shipping.
ZURI HAS MADE A MISTAKE WITH MY ORDER
I received the wrong item
In the rare circumstance you received the wrong item please contact our support team at support@tryzuri.com and we will replace your order for you.
My item arrived damaged
In the rare circumstance you received the wrong item please contact our support team at support@tryzuri.com and we will replace your order for you.
I did not receive an order confirmation email.
First, please check your spam folder in case it ended up in there, if it's still not in there double check you provided us the correct email. To update your email reach out to support at support@tryzuri.com.
RETURNS
What is your return policy?
We accept returns within 30 days of your item arriving with you. Your purchase needs to be in it’s original condition to process a return. Return shipping is not included and is on the customer to pay. To start a return please contact us at support@tryzuri.com
Where should I mail my authorized return?
Please contact our support team at support@tryzuri.com so we can provide you the return address for your particular order.
I CANNOT FIND THE ANSWER TO MY QUESTION HERE
How do I receive customer support?
Easy! Just send us an email to support@tryzuri.com and we will get back to you asap, normally within 12 hours sometimes up to 24 hours. You can also contact us by using the form on our contact us page.
I can't see the answer I need here
Please email our support team at support@tryzuri.com and we can provide answers to any questions you may have.